Frequently Asked Questions

Can I make a booking over the phone?

Yes, you may call us at 800 8747 (UAE Toll Free); +971 (0) 556287888 , +971 (0) 4368 5599 (Worldwide) and our customer service representative will be more than happy to assist you with bookings, be it for a hotel, a holiday, sight-seeing or just your routine airport transfers. (BOOKING).

Is there a fee for making a booking over the phone?

Absolutely not. We understand that you may have certain questions based on your travel requirements. We welcome you to call us at 800 8747 (UAE Toll Free); +971 (0) 556287888 , +971 (0) 4368 5599 (Worldwide) and our customer service representative will be more than happy to assist you with the booking. You won't be charged any extra amount for this service. (Booking)

How can I view all my bookings?

For viewing your bookings, you are requested to visit My Trips area using your login id and password. From My Trips area, you will be able to do other activities as well, like view cancellation policy, print documents, send booking information via SMS and email to other numbers and IDs. (BOOKING)

How do I book a room that meets my accessibility needs?

While performing a search for a hotel of your choice, there you will be able to find a filter for accessibility needs. We request you to search a hotel that meets your requirements from the same filter before finally proceeding to bookings. (BOOKING)

I have not received the booking confirmation yet payment has been charged. What do I do?

If the confirmation page was not displayed after you made the payment, we request you to check your email, or SMS, as we will be sending a booking confirmation email and a booking confirmation SMS. In case you have not received your booking confirmation email or SMS, please feel free to email us at and we will send you the confirmation details. If you have not received the booking confirmation email, it could be that we have an incorrect email address in our booking or your email service provider blocked the email considering it a spam. We request you to check the spam folder and add and to your address book/safe sender list so that it doesn't get filtered out. In the interim, may we request you to write to us at with your booking ID, name of the hotel and check-in, check-out dates and our customer service representative will send the booking confirmation email to your email ID. (BOOKING)

Will I get a confirmation after booking?

Yes, once your payment has been successfully made, we will provide you with a booking confirmation, which will be sent via email and SMS. Please remember to carry the print out of the voucher sent along with the email.

Is reconfirmation needed?

Absolutely not. However, if you would still like to reconfirm the booking, you can go to the My Trips area and check your booking confirmation. If you wish to reconfirm the booking with the hotel, we recommend that you call 48 hours prior to check-in and reconfirm the details with the hotel.

What is the process of amendment in a booking?

Our bookings are confirmed instantly and in case you wish to make changes to the booking, we recommend you cancel and rebook again. For the cancelled booking, refund will be made within 72 hours from Arabian

Does payment for a booking have to be made online or is there an option of payment after I am done with the tour?

We will be requiring the payment before the booking is confirmed, and currently there is no option where a payment can be made after the tour

Can I pay a deposit for my booking and pay the balance later?

Currently, Arabian doesn't support bookings by collecting deposit and the balance payment later. Full payment will have to be made at the time of booking itself.

I have not booked my hotel yet. How can I make a booking for transfers?

Simply visit the Transfers section or our website and book transfers for your request, however, we recommend that you should have a hotel booking prior to making the booking for transfers so that we can tell you an appropriate rates for transfers.

After a hotel has been booked, do I need to confirm with the hotel personally?

Though this is not required, if you still wish to reconfirm your booking, you are requested to call the hotel 48 hours prior to departure.

Where do I get contact details for the hotel which I have booked?

Contact details of the hotel booked will be provided in the booking confirmation email and the hotel vouchers.

I have a preferred hotel but I cannot see the same in search results. What could be the reason?

We might not have availability for your preferred hotel for the check in and check out you have selected. In case you are flexible with dates, please select alternative dates. Or it may be that your preferred hotel has stopped the bookings and are not accepting any new bookings for the moment.

Whom shall I contact if I am finding it difficult to go ahead at the time of a booking?

You may call us at 800 8747 (UAE Toll Free); +971 (0) 556287888 , +971 (0) 4368 5599 (Worldwide) and our representatives will be happy to assist you with the booking procedures.

In order to be charged for accommodation in a hotel or for road transfers and holiday/ sightseeing, what should the minimum age of a child be?

Generally, children below 5 years of age are complimentary provided they share the same bedding, in case you need an extra bed, there may be an extra charge for the same, some hotels may provide the accommodation for free but may charge for breakfast for children. Different sight-seeing may also have different charges for children ages, for e.g. entrance tickets to museums/zoo may have different charges for children of different ages. Children below 02 years of the age on the date of travel will be free.

What is the maximum number of rooms I can book in one booking?

You can book up to six rooms in one booking.

How can I provide my special requests like connecting rooms, early check-in, late check-out, smoking preference etc.?

At the time of booking, you will be provided with an optional field for special requests, where in you can advise your special requests like Early-Check in, Late Check In, Non Smoking room, or bed type like Twin or Double, all the special requests depend on the availability and cannot be confirmed real time.

Can I make a reservation for someone else?

Yes, you most certainly can. While making a booking, please remember to add the traveler name in Travel details column. You can also save your co-travelers? names in My Trips area so that you do not have to type the names again and again. Simply use one of the co-passengers from the list.

Can I book transfers with without booking hotels or flights with it?

Yes, you most certainly can, you are requested to visit the Transfers section on our website and chose from the options available.

I cannot see the hotel I used in pick up point for sightseeing. Can I still book the same hotel? search results are based on real time inventories from hotels and it might have happened that the hotel you used is not available for the dates that you wish to book for, or it may happen that we don?t have that hotel listed with us. You can book any other hotel and then make your way to the hotel that you had selected for sightseeing.

Do I need to carry some document to the hotel while checking in?

Yes, you will be required to carry the hotel voucher at the time of check-in along with a valid photo ID which should be your passport copy.

After a hotel has been booked, do I need to confirm with the hotel personally?

Though this is not required, if you still wish to reconfirm your booking, you are requested to call the hotel 48 hours prior to departure.

Can I check out of the hotel before the planned date?

Yes, you may certainly check-out of the hotel before the planned check-out date. However, there may be certain cancellation charges that will be charged as per hotel policy.

Is breakfast included in my hotel reservation?

All the inclusions like meal plans, etc. are shown at the time of booking. Various hotels provide separate rates for room only or room with breakfast. will show you both the options, in case available. You are requested to choose the option of your choice and make your booking.

Do I need to register as a member first with your website?

This is not necessary as we will be auto registering your details if you are a first time visitor. We will be sending you the login id and temporary password on your email id used to make the booking. By logging on to My Trips, you can do the following activities:

  • View your booking details.
  • View the cancellation policy
  • Cancel your booking
  • And much more

What is the process of registering?

It is very simple. All you need to do is enter your email id, phone number and name and you will be auto registered. You may later edit your profile, add your address, co-traveller's details and much more.

What are the benefits of registering to

After registering with us, you will be able to check your booking history, place cancellation requests for your bookings, print vouchers, send SMS and email to other numbers and email IDs, request for changes to the bookings, set reminders for your bookings, etc.

What is the process of cancellation?

To process the cancellation request, visit the My Booking section and view the cancellation policy. If your request complies with the policy, you can click on the "Cancel" tab under the My Booking section. Alternatively, you can request for cancellation at or call us on 800 8747 (UAE Toll Free); +971 (0) 556287888 , +971 (0) 4368 5599 (Worldwide). Kindly provide us with your booking ID and a written consent stating that can cancel the booking on your behalf and that you are aware of the cancellation charges (if applicable). Our representative will cancel your booking and get the refund processed within 72 hours of the request. However, from the submission/refund date, banks generally take up to 7-21 business days to process the refund payment and transfer the funds into a customer's account. It is important to note that some banks can take more than 21 days or until the next billing cycle.

What are the cancellation/amendment charges for cancelling/changing a booking?

For every hotel, holiday package, or flight, the cancellation/amendment policies may differ. Some may be refundable, while some may allow free cancellation up to a specific date or time. The best bet is to have a look at the cancellation/amendment policy of your booking, and accordingly, request to cancel or amend the booking.

Is there any special discounts that offers? keeps coming with various promotions and offers for its customer who are notified of the same via email or SMS. To manage these subscriptions, please visit my profile from My Trips and manage your alerts

How do I find directions to the hotel? has provided a map with every hotel, you can use the same map to find the directions to the hotel. Else, you may also decide to book transfers for your travel by visiting the transfers section on our website. Alternatively you can call the hotel and book transfers with the hotel directly. Some hotels may charge you extra for this.

How do I subscribe or unsubscribe to newsletter?

You are requested to visit the member area and manage your subscriptions for newsletters, promotions and offers.

In case of medical emergency at the time of travel, will I receive any help from your end?

You can certainly call us and we will speak with the hotel and our other service providers and apprise them of the medical emergency. will not be charging for the same, but each hotel or service provider may have a different policy which will have to be borne by the customer.

What are the various modes of payment ?

At the moment, you can make payments via Debit Cards and Credit Cards

Can I pay a deposit for my booking and pay the balance later?

Currently, doesn't support bookings by collecting deposit and the balance payment later. Full payment will have to be made at the time of booking itself.

Is my credit card information secure?

Yes, your credit card information is secure and at no time is stored in database. Neither does share this information with a third party.

What currency does accept? accepts AED, SAR, EUR and USD only. However, you can check the rates in other currencies as well, We will convert the rates as per that days Rate Of Exchange and give you the price in the respective currency you wish to see the rates in.

What is Pay in Cash option?

You can also make payment by using the Pay in Cash option. Pay in cash option is available in Dubai, Abu Dhabi, Riyadh and Sharjah only. It is applicable on Refundable/ Free Cancellation bookings only.

What is Pay at Hotel?

Pay at Hotel allows you to book a hotel on Arabian Experience and make the payment for the booking directly while staying at the hotel. The customer is not required to make any payment while making the booking on the Arabian Experience website.

How does Pay at hotel work?

The customer has to make a reservation on the Arabian Experience website and then provide their credit card details to guarantee the booking. We will then send the booking details to the hotel. Thereafter, you have to pay directly at the hotel in the local currency during your stay.

Why choose Pay at Hotel?

By choosing Pay at Hotel feature, you have the option to confirm your booking without having to make any purchase beforehand. Depending on the cancellation policy of the hotel, you may also choose to cancel or modify your booking.

When can the hotel charge my credit card?

The credit card details provided by you during the booking are used to guarantee the reservation, and to allow the hotel to charge the applicable cancellation fees in case of late cancellation or no show. - If we receive the confirmation of a booking with your credit card details, the hotel has the right to:

  • To verify the validity of the credit card by making a €1 Test.
  • To verify the validity of the credit card by charging the cancellation fees as a guarantee. If the hotel decides to do so, this charge will be refunded in case you decide to cancel the booking or it will be deducted from the final price paid at the hotel during your stay.
  • To charge the entire amount upon receipt of a booking in case of a Non-Refundable room (a room which can neither be cancelled, nor refunded).

What will happen in case of cancellation of a booking?

Arabian Experience does not charge a change or cancellation fee. However, depending on the hotel's cancellation policy, the hotel might charge you with a change or cancellation penalty.

What will happen in case the credit card appears invalid or with insufficient funds?

In case the credit card is invalid or has insufficient funds, Arabian Experience will contact you if there are at least 5 days between the booking date and arrival date. You will be requested to provide a valid credit card to confirm your booking. Even if after 72 hours of the request, a valid credit card is not provided, the hotel is allowed to cancel the reservation.


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